Shipping policy
OM Imports delivers to business addresses in Australia. Most products are made to order by our manufacturing partners in China and shipped to Australia, so delivery takes longer than buying from local stock.
Typical timeframes
|
Stage |
Typical time |
|---|---|
|
Samples (express air) |
7–14 days from payment |
|
Production (made-to-order and custom) |
2–6 weeks after deposit and artwork approval |
|
Sea freight to Australia, including customs clearance |
4–6 weeks |
|
Air freight to Australia (smaller or urgent orders) |
1–2 weeks |
|
Stock items held in Australia |
Dispatched within 2–5 business days |
These are estimates, not guarantees. Your quote and order confirmation will give an estimated delivery date for your order, and we will keep you updated and tell you promptly about any significant delays.
Freight costs, duty and GST
Unless your quote says otherwise, our prices are landed prices: they include international freight, import duty and delivery to your Australian business address. GST is added where applicable and shown on your tax invoice. If an order needs special handling, such as a tail-lift truck, remote area delivery or delivery outside business hours, we will quote the extra cost before you order.
Delivery
We deliver to the business address on your order. Someone must be available to receive the goods during business hours. Larger orders may arrive on pallets, so please let us know about any access limits such as no loading dock, stairs or restricted parking.
If a delivery fails because nobody was available or the address was wrong, the carrier may charge redelivery or storage fees. We will pass these on at cost.
Tracking
We send you tracking details when your order is dispatched to you within Australia, and progress updates while it is in production and in transit from China.
Risk and inspection
Responsibility for the goods passes to you when they are delivered to your address. Please check your order on arrival and report any damage or shortages within 3 business days, as explained in our Refund Policy. If you can, note any visible damage on the carrier's delivery paperwork before signing.
Delays outside our control
Shipping times can be affected by factory holidays, especially Chinese New Year, port congestion, customs inspections and weather. If your order is delayed by more than 30 days beyond the estimated delivery date we gave you, you may cancel the undelivered part of the order for a refund of what you paid for it.
Contact
Email: contact@omimports.co
Phone: +61 490 408 246